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INTERNET SCALES
Wed, 05/09/2012 - 11:28 — admin
Technical information:
How can I reset the white device (bridge)?
Use a sharp device to press the reset button on the back of the white device. Hold the button in for 10 seconds. After this, turn off all power altogether for about 30 seconds. After 30 seconds, please reapply the powerplug. After another 30 seconds the blue light should be stable again.
The blue light keeps winking
If the blue LED keeps winking, it means that the receiver is not able to make a connection with the Youw8 server. This could have many different causes. The following three are the most likely: The factory settings of your Youw8 receiver have been changed. In this case u can reset the unit to Factory default, please follow following steps: use a paperclip to press the reset button for 10 sec (the LED will give 2 short flashes during the activation of the reset button) unplug the 5Volt and wait 3 sec and reconnect. after 30 sec the LED should be blue. Your firewall is blocking one of the following ports: 80, 123, 4097 or 4098, please check the firewall settings of your router. The Youw8 receiver doesn't get an IP address. Make sure the DHCP server is active (please reboot the Youw8 receiver)
Is this WiFi technology?
No. We know from experience that WiFi technology can cause problems in households (and even travel through walls). We have chosen to use a cheaper and more trustworthy technology, that promises less chance of technical difficulties, limits the energy it takes up and has a wide reception.
What is the maximum distance to be placed between the white device and the scale?
It is recommended to not place more than 30 meters in between the receiver and the scale itself. This should be compatible with household use.
'Lo' appears on the display
This error message means the batteries need to be replaced. All information has been saved on the Internet. Therefore you will not lose any data when replacing the batteries.
'- - - - ' appears on the display
The Internet Body Monitor weighs up to 150kg (330 lbs). A larger weight will result in this error message.
How can I change my scales into stones/pounds?
The country-specific option to switch from kg/cm to st/in or lb/in is possible by editing your online Youw8 profile. The button at the bottom of the scales does not function. Your online dashboard will be fully functional in st/in or lb/in, the scales will show only kg.
I forgot my password, what to do?
You can change your password by navigating to the 'Privacy' tab on your Youw8 profile page.
How do I create a new account?
You have to go with your browser to
www.youw8.com
and then click your mouse on the 'Sign up' button in the uppr right corner. Please have a valid e-mail address at hand.
How can I remove an account?
You can remove your account by logging in, entering your profile and subsequently clicking on 'Personal'. At the very bottom of that page you will be presented with the option of removing your account.
What about variations in body fat and body fluid?
Just like your body weight, your body fat percentages and fluid levels can also vary from measurement to measurement. This does not mean your scale is defective. The Youw8 scales makes complex calculations based on several variables. If any of these variables changes even slightly, it can make a difference to your measurements. One of the reasons why your body fat percentage may be different is the fact that it is based on the amount of fluid in your body. This amount can vary from day to day, can be influenced by toilet use or menstrual cycles. Even when the scale measures a difference in your weight, caused perhaps by wearing more or less clothes during the measurement, can your body fat and fluid levels vary. This variation can even be influenced by the way you step onto the scale. Which foot first?
What if the presented measurements vary?
The scale should always be placed on a hard and flat surface (stone or wood floor). Try to stand as still as you can during measurements. A difference of 500 g between two measurements is perfectly normal, and can be caused simply by stepping onto the scale in a different manner than before. Like mentioned earlier, it is important to focus on the long term trajectory of your measurements, and not individual measurements.
Can children use the Youw8 scales?
Children may also use the Youw8 scales, but only to monitor their weight. The fat impedance measurement isn't accurate for children younger than 12 years.
Can multiple users use my scales?
Yes, the Youw8 scales supports up to 10 users. Every person needs to create an own account with a valid e-mail address.
How can I remove measurements?
Go to the Weight Widget. From here you need to select the option 'Detail', and it is in this screen that you will be able to click 'Remove Items'. After doing this, every measurement will now present a circle containing a cross. By clicking the cross you can remove a desired measurement. These measurements will then go to the folder for unknown measurements (the envelope in the right hand corner) and from here you will be able to reassign the measurement to another user, if need be, or delete the measurement altogether.
How does the automatic recognition work?
Through the use of an intelligent combination off measurement variables, included the variables off the scale itself, are we able to accurately determine which measurements belong to which account.
What is the buddy system?
The buddy systems allow you to connect with other users and support each other on the way towards reaching your goals! You could invite friends, family, team mates, or others to become your buddies! You can then permit each other to be able to see the other's profile and compare and contrast your data.
Usage:
What does the flashing envelope in the right hand corner mean?
if the envelope in the right hand corner is winking, this can mean the following: - you have an unanswered buddy request - measurements have been registered that deviate too much, and therefore could not have been assigned to a profile. You can either assign these measurements to an account or delete them altogether.
Why can't I use the same e-mail adress twice?
In case you want to create a second account using the same e-mail address, you can just enter a fake address. (We advise you to use your current - real - address, but to add an extra number to the end. For example: youw8@youw8.com2.)
Creating multiple accounts
Via the button that allows you to sign up, you can create your own account. It must be taken into account, however, that any particular e-mail address can only be used once! In case multiple people wish to create an account, but there is only one e-mail address available, we advise you to add a number to the end of the e-mail address the next time you sign a new user up. (For example: youw8@youw8.com2)
Is everyone able to see my account information?
You can make any data public or private; this choice is entirely up to you. You can decide, for example, that only buddies will be able to view your data.
Can other people see the available information on my weight and/or BMI?
You can make any data public or private; this choice is entirely up to you. You can decide, for example, that only buddies will be able to view your data.
Upgrading your product
You can upgrade your product using the Widgets that are available in our online shop. After we have received your payment, the new Widgets will automatically appear on your dashboard.
How will the Youw8 recognize the users?
The Youw8 recognizes you automatically based on certain parameters that get checked when you step on to the scale. Within a family, the differences in parameters will large enough so that the scale will accurately recognize the different users.
How can I link my measurements?
The measurements should automically be linked to your account. However sometimes a measurement can get labeled as an 'unknown measurement'. These can be found collected in the envelope in the right hand corner, and can be linked individually to the correct profile by clicking in the respective measurements.
Broadband Internet required
The Internet Body Monitor will send the data via your broadband connection to the Internet. You'll therefore need broadband from an ADSL or Cable-service provider. It is important that you have a modem with a LAN Ethernet port, a so called RJ45 contact.
The Internet Body Monitor isn't starting up.
Please check if the batteries have been inserted correctly and are facing in the correct direction.
Is it possible to use the same e-mail address twice?
Unfortunately it is not possible to use the same email addres twice. For every account a unique email address is nescessary.
Do you have any tips for our helpdesk, please let us know! .:
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For specific questions for our helpdesk, we refer to
support@youw8.com